Shipping Policy

Last updated: September 2026

At Homewear, we aim to make ordering your new furniture and home décor as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed as quickly as possible after payment has been successfully received.

Delivery times can vary depending on the product, supplier and delivery location. The estimated delivery timeframe for each product will be communicated on the relevant product page wherever applicable.

Unless otherwise stated, our usual delivery timeframe is approximately 5–11 days.

Please note that delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather, strikes, peak-season demand or other unforeseen events.

Where a specific delivery timeframe has been agreed with you, we will endeavour to deliver your order within that period.

2. Delivery Times

Our standard estimated delivery timeframe is:

5–11 days

The delivery timeframe may vary between products, particularly where items are supplied by different fulfilment partners or require specialist delivery arrangements.

If your order contains multiple products with different delivery estimates, your items may arrive separately.

Delivery estimates are not a guarantee of a particular delivery date unless a specific delivery date or period has been expressly agreed with you.

We will not use this policy to exclude or limit any rights you have under UK consumer law.

3. Delivery Address

Please ensure that your delivery address and contact details are correct when placing your order.

Once an order has been dispatched, changes to the delivery address may not always be possible. If you notice an error in your delivery details, please contact us as soon as possible.

We cannot guarantee that an address change can be made after an order has been processed or dispatched.

4. Delivery Charges

Any applicable delivery charges will be clearly displayed before you complete your purchase.

Where free delivery is offered, any applicable conditions or exclusions will be clearly stated on our website.

Additional delivery charges may apply to certain locations, oversized items or products requiring specialist delivery. Where applicable, these charges will be communicated before you place your order.

5. Tracking

Where tracking is available for your order, we will provide tracking information once your order has been dispatched.

Tracking information may take some time to become active after an order has been collected by the delivery provider.

If tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible so that we can investigate with the delivery provider.

6. Delayed or Late Deliveries

Although we aim to deliver orders within the estimated timeframe provided, occasional delays can occur.

If your order has not arrived within the delivery timeframe communicated to you, please contact us and we will investigate the delay and provide you with an update.

Nothing in this Shipping Policy affects your statutory rights where goods are not delivered within an agreed delivery period or, where applicable, within the timeframe required by UK law.

Where a delivery time is essential to the contract, or where applicable legal requirements relating to delivery are not met, you may have additional rights to cancel the contract and receive a refund.

7. Goods Damaged During Delivery

Please inspect your order when it arrives.

If your item has been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of the packaging and the item where possible.

We may ask for photographs or other information to help us investigate the issue with the delivery provider.

You are not required to waive any statutory rights in order to make a claim for damaged, faulty or incorrectly supplied goods.

8. Missing or Incorrect Items

If an item is missing from your order or you receive an item that you did not order, please contact us as soon as possible.

We will investigate the issue and, where appropriate, arrange for the correct item to be supplied or provide another remedy required under applicable consumer law.

9. Responsibility for Your Order

Your goods remain our responsibility until they come into your physical possession, or into the physical possession of a person you have identified to receive them, unless an applicable legal exception applies.

We will not ask you to accept responsibility for loss or damage simply because the goods have been handed to a delivery provider chosen by Homewear.

10. Failed Delivery Attempts

If a delivery cannot be completed because nobody is available to receive the order, the delivery provider may leave instructions for rearranging delivery or collection.

For larger furniture items or specialist deliveries, you may need to be available at an agreed delivery time.

If you provide incorrect delivery information or fail to follow reasonable delivery instructions, additional delivery arrangements or charges may sometimes be necessary. Any such charges will be communicated to you where applicable and will not affect your statutory rights.

11. International Delivery

Unless expressly stated otherwise on our website, our standard delivery service is intended for deliveries within the United Kingdom.

If we offer delivery outside the UK, additional delivery charges, customs requirements, taxes, duties or other import requirements may apply. These will be communicated where applicable.

12. Your Consumer Rights

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

Our customers retain their rights under applicable legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Goods supplied to consumers must, among other things, be as described, of satisfactory quality and fit for purpose.

For most online purchases of goods, consumers have a statutory 14-day cancellation period beginning when they receive the goods, subject to applicable exceptions. Where a valid cancellation is made, consumers generally have a further 14 days to return the goods, and refunds must be provided in accordance with the applicable regulations.

Our separate Returns & Refund Policy provides further information about cancellations, returns and refunds.

13. Delivery and Your Statutory Rights

Where no specific delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and, in any event, within 30 days of the contract being entered into.

Where a specific delivery period has been agreed, the applicable agreed period will apply, subject to your statutory rights.

If we fail to deliver within the applicable timeframe, you may have legal rights to require delivery within an additional appropriate period or, in certain circumstances, to end the contract and receive a refund.

Nothing in this policy limits or excludes rights or remedies that cannot legally be excluded or limited.

14. Contact Us

If you have any questions about the delivery of your order, please contact Homewear using the contact details provided on our Contact Us page.

When contacting us about an order, please include your order number so that we can assist you as quickly as possible.

Homewear
homewearsupport@gmail.com

We will always aim to resolve delivery issues promptly and fairly.